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If the PrestaShop connection does not validate or imports no data, check the following points.

Connection

The shop URL must point to the public PrestaShop installation, for example https://shop.example.com. mailfino adds the Webservice path /api/ automatically.

The PrestaShop Webservice must be enabled. mailfino uses the Webservice key as a read-only API key; it does not need PrestaShop admin credentials or database credentials.

Permissions

For customer import, mailfino needs read access to customers.

For purchase segments and product cards, mailfino also needs read access to orders, order_details, products, categories, and images.

Imports and segments

If segments count no recipients, check whether customers were imported first. Purchase segments count only orders that can be matched to a mailfino contact.

If products are missing in the filter dialog or newsletter editor, run the orders import profile again. This refreshes orders, order lines, and product snapshots.

Large shops

PrestaShop product search loads limited results and is designed for large catalogs. Use product name, SKU, or category as the search term if a product is not immediately visible.

If the PrestaShop integration is not validated or fails to import data, check the following points.

Connection

The shop URL must point to the public PrestaShop installation, for example https://shop.example.com. mailfino appends the webservice path /api/ itself.

The PrestaShop Webservice must be enabled. The Webservice Key is used by mailfino as a read-only API key; mailfino does not require admin credentials or database access.

Authorizations

For customer import, mailfino requires read access to customers.

For purchase segments and product cards, mailfino additionally requires read access to orders, order_details, products, categories and images.

Import and Segments

If segments don't count recipients, check if customers were imported first. Purchase segments only count orders that can be assigned to a mailfino contact.

If products are missing in the filter dialog or newsletter editor, restart the order import profile. This will update orders, line items, and product snapshots.

Big shops

The PrestaShop product search only loads limited results and is designed for large catalogs. Use name, SKU, or category as your search term if a product is not immediately visible.